Terms & Conditions
Terms & Conditions
Welcome to PEKANA.PK. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to follow the terms outlined below.
Our mission is to bring PEKANA's German-made homeopathic-spagyric remedies — manufactured since the early 1980s under GMP-certified standards — to customers across Pakistan with the same quality and care as the original range from Kißlegg.
Definitions
- "Company", "We", "Us", "Our" refers to PEKANA (Germany & Pakistan).
- "Website" refers to www.pekana.pk and all related pages.
- "User", "You", "Customer" refers to anyone accessing our website or purchasing products.
- "Products" refers to homeopathic-spagyric remedies manufactured by PEKANA Naturheilmittel GmbH, Germany, and distributed in Pakistan by [Pakistan Distributor Legal Entity Name].
Acceptance of Terms
By using our website, purchasing our products, or engaging with our services, you acknowledge that:
- You are at least 18 years old.
- You understand and agree to these Terms & Conditions.
- You agree to follow all applicable laws of Pakistan and Germany.
If you do not agree, please discontinue use of our website immediately.
Company Background & Authenticity
PEKANA.PK ensures:
- All products are manufactured exclusively by PEKANA Naturheilmittel GmbH in Kißlegg, Germany, under GMP (Good Manufacturing Practice) certification.
- Genuine, authorized import and distribution for the Pakistani market — we are the official importer and sole distributor of PEKANA in Pakistan.
- Quality assurance, batch documentation, and compliance with homeopathic manufacturing guidelines set by the manufacturer.
Any imitation, resale without permission, or misuse of the PEKANA brand is strictly prohibited.
Use of Website
Users agree not to:
- Use the website for fraudulent or illegal activity.
- Copy, distribute, or modify any content without permission.
- Spread misinformation regarding our products, formulations, or processes.
- Attempt to breach website security or misuse our data.
Medical Disclaimer
- All products are homeopathic-spagyric remedies, not pharmaceutical drugs.
- They should be used as per general homeopathic principles or advice from a qualified practitioner.
- Results may vary from person to person.
- Our information does not replace diagnosis, treatment, or advice from a licensed Homeopathy doctor.
PEKANA.PK is not responsible for misuse or self-medication.
Orders & Payment
A. Order Placement — orders placed through the website are subject to:
- Availability of stock
- Verification of personal and payment details
- Approval by the company's sales department
B. Payment — we accept:
- Bank transfers
- Cash on delivery (where available)
- Digital/mobile payments
The company reserves the right to update payment methods at any time.
Pricing & Discounts
- Prices may change without prior notice due to market conditions, import costs, or currency fluctuations.
- Distributor and wholesale discounts are available only to approved partners.
- Annual sales-based discounts apply only to authorized retailers.
Shipping & Delivery
- Delivery times vary by location within Pakistan.
- Delays may occur due to courier issues, weather conditions, or inventory shortages.
- PEKANA.PK is not responsible for courier damage or lost parcels, but we will assist in resolving claims.
Returns, Refunds & Exchanges
Returns are accepted only if:
- The product is unused, sealed, and in original condition.
- The return request is made within 14 days of delivery.
- There is a genuine issue with product quality or incorrect items delivered.
Refunds will be processed after inspection and confirmation by our Quality & Operations teams.
Intellectual Property Rights
All content on the website — including the brand name "PEKANA", logo, product images, labels, text, videos, reviews, research, blog content, and educational material — is the intellectual property of PEKANA Naturheilmittel GmbH, Germany, and/or its authorized Pakistan distributor. Unauthorized use is strictly prohibited.
User Accounts
If you create an account, you are responsible for:
- Maintaining confidentiality of your login details
- Updating accurate and complete personal information
- Reporting any unauthorized activity immediately
We reserve the right to suspend or terminate accounts found in violation of our rules.
Retailer & Reseller Policies
Authorized retailers and resellers must follow the official pricing structure, ethical sales practices, proper storage and handling of products, company marketing guidelines, and timely payment and record maintenance. Misrepresentation of the brand may result in termination of reseller rights.
Limitation of Liability
PEKANA.PK is not liable for:
- Misuse or incorrect use of homeopathic remedies
- Self-treatment without professional guidance
- Allergic reactions or personal health issues
- Third-party courier delays
- Typographical errors or technical issues on the website
Privacy & Data Protection
We respect your privacy. Any personal information collected through orders, forms, or cookies is used only for order processing, customer support, service improvement, and marketing (only with permission). We never sell or share your data with unauthorized third parties. A full Privacy Policy will be provided separately.
Governing Law
These Terms & Conditions are governed by the laws of Germany (for the manufacturer, PEKANA Naturheilmittel GmbH) and the laws of Pakistan (for local sales, retailers, and customers). Any disputes will be resolved under respective jurisdiction.
Changes to Terms
PEKANA.PK reserves the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date.